Privacy policy

Last updated: October 22, 2026

Dash & Twine operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, use our Services, make a purchase, or communicate with us.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how your information may be collected, used and disclosed as described in this policy.

1. Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. Depending on how you interact with our Services, we may collect the following categories of information:

Contact details: Name, email address, phone number, billing address and shipping address.
Financial information: Payment method, payment confirmation, transaction details and relevant payment information processed through our payment providers.
Account information: Username, password, preferences and account settings.
Transaction information: Products viewed, added to your cart or wishlist, purchased, returned, exchanged or cancelled.
Communications: Information you provide when contacting our customer support team.
Device information: IP address, browser type, device details, network connection and other identifiers.
Usage information: How and when you interact with our website, products and Services.

2. Sources of Personal Information

We may collect personal information from the following sources:

Directly from you: When you place an order, create an account, contact us or provide information through our website.
Automatically: Through cookies, similar technologies and information collected by your device when you use our website.
Service providers: From providers who help us operate our website, process payments, deliver orders and provide customer support.
Business partners and third parties: Where permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Order fulfilment and services: To process payments, confirm orders, arrange delivery, manage returns and replacements, maintain accounts and provide customer support.
Personalisation: To remember your preferences and recommend products relevant to your interests.
Marketing and advertising: To send promotional communications, share offers and display relevant advertisements, subject to applicable law and your communication preferences.
Security and fraud prevention: To verify accounts, detect fraudulent transactions, protect customers and secure our Services.
Communication: To respond to enquiries, provide order updates and communicate important information about your purchases.
Legal compliance: To comply with applicable laws, respond to lawful requests and enforce our policies.

You may opt out of promotional emails at any time by using the unsubscribe option provided in those emails. Transactional messages, such as order confirmations and delivery updates, may still be sent when necessary.

4. How We Disclose Personal Information

We may disclose personal information to third parties when necessary for legitimate business purposes, including:

Shopify and service providers: To host our store, process payments, analyse website activity, provide customer support, store information and fulfil deliveries.
Shipping and fulfilment partners: To deliver your orders and manage eligible returns or replacements.
Marketing and advertising partners: To support advertising, promotional campaigns and relevant marketing, subject to applicable law and your privacy choices.
Business affiliates: Where necessary for our business operations.
Legal and regulatory authorities: When required by law or necessary to protect our rights, customers or Services.
Other parties with your consent: When you direct us to share information or otherwise authorise a disclosure.

We do not disclose personal information indiscriminately. Where applicable law provides you with the right to opt out of certain targeted advertising or data-sharing practices, you may exercise that right through the available privacy controls or by contacting us.

5. Relationship with Shopify

Our online store is hosted by Shopify. Shopify collects and processes personal information relating to your access to and use of our store to provide and improve its Services.

Information submitted through our website may be processed by Shopify and relevant third-party providers, including providers located outside your country of residence.

Shopify may also process information obtained through your interactions with our store and other merchants to provide certain enhanced features. For information about Shopify's privacy practices and the rights available to you, please visit:

6. Third-Party Websites and Links

Our website may contain links to third-party websites, services or social media platforms. These websites operate independently of Dash & Twine and may have their own privacy policies and security practices.

We are not responsible for the privacy, security, content or practices of third-party websites. We recommend reviewing their policies before providing personal information.

7. Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children below the age of majority applicable in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the details below to request that we review and, where appropriate, delete that information.

As of the effective date of this policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age as those terms are defined under applicable law.

8. Security and Retention of Information

We take reasonable measures to protect personal information against unauthorised access, misuse, loss or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining accounts, complying with legal obligations, resolving disputes and enforcing our agreements.

9. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have some or all of the following rights:

Right to access: Request access to personal information we hold about you.
Right to deletion: Request deletion of your personal information, subject to applicable legal exceptions.
Right to correction: Request correction of inaccurate information.
Right to data portability: Request a copy of certain personal information or its transfer where legally applicable.
Marketing preferences: Unsubscribe from promotional emails using the link included in our communications.

You may submit a privacy request by contacting us using the details provided below. We may need to verify your identity before processing your request.

Where permitted by law, you may authorise another person to submit a request on your behalf. We may require evidence of that authorisation and may ask you to verify your identity directly.

We will handle privacy requests in accordance with applicable law. We will not unlawfully discriminate against you for exercising your privacy rights.

For information about personal information processed by Shopify, please visit the Shopify Privacy Portal.

10. Complaints

If you have concerns about how we collect, use or process your personal information, please contact us using the details below.

Depending on your location and applicable law, you may also have the right to submit a complaint to the relevant data protection authority.

11. International Transfers

Your personal information may be transferred to, stored in or processed in countries outside your country of residence, depending on the location of Shopify and our service providers.

Where applicable law requires safeguards for international transfers, we will rely on recognised transfer mechanisms or other legally permitted safeguards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal obligations or regulatory requirements.

Any revised policy will be published on this page, and the “Last updated” date will be amended accordingly. We will provide additional notice where required by applicable law.

13. Contact Us

If you have questions about this Privacy Policy, our privacy practices or wish to exercise your privacy rights, please contact us:

Dash & Twine

Email: support@dashandtwine.com

Phone: +971 58 803 5699

Address: Dash & Twine, Manazel Barsha RD, Al Barsha First, Dubai, U.A.E.