Delivery and acceptance

Once the order has been placed, Dash and Twine will provide you with an estimated date of delivery. Dash and Twine will strive to deliver your order on or near the estimated date provided. Please note that this date is subject to change and is for guidance only. Dash and Twine will contact you to book a date for delivery using the details that you provide. It is your responsibility to ensure proper access for the delivery and installation (whenever required) of the order. It is your responsibility to fully measure all passageways, doors, hallways, lifts, and to ensure that the delivery team has sufficient access to fully unpack and assemble the order (whenever required). Delivery from floor one and above shall be completed using service/goods elevators. It is your responsibility to check dimensions and to book use of these elevators in advance of the delivery. If any issues arise, it is your responsibility to inform Dash and Twine in the appropriate time and to make alternate delivery arrangements. Additional fees may apply to deliveries complicated by lack of adequate access. Dash and Twine shall, at its own will, decide if security or full access conditions are not met. In this situation, Dash and Twine is entitled to cancel delivery, change the delivery fee (if applicable), and reschedule delivery for a time when safety measures and complete access can be guaranteed. Dash and Twine is not liable for any damage or loss to goods or to your property. This includes, following your instructions, having limited or no access to the delivery site, and goods not fitting into the delivery site. Dash and Twine is not liable for any damage caused by items being assembled by a third-party contractor or mover. For goods being delivered by a third-party shipping agent, the shipping agent must have the original receipt(s) and thoroughly check and acknowledge the condition of all items. Dash and Twine is not responsible for any damages incurred after goods are checked and the acceptance documents are signed.

Upon receipt of goods, you or a nominated person are requested to inspect and sign the delivery documents to acknowledge the condition of the goods and the complete delivery. All goods must be carefully inspected and any damage reported and noted on the delivery documents. Any manufacturing faults must be notified to Dash and Twine within seven days of receipt of goods. We reserve the right to cancel any order you place with us. We may, in our sole discretion, cancel the quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account or the same credit card. In the event that we cancel an order, we may attempt to notify you by contacting the email or phone number provided at the time the order was made

Delivery fees will be automatically calculated at checkout based on your shipping destination.

 

Payment and Refund

Dash and Twine accepts payment by credit and debit cards. In case of a customized order, full payment must be made prior to the order being processed If the customized order has been processed, payment becomes nonrefundable. All refunds will be done by reverting to the same original payment form or through credit note, as you may choose.

 

Promotional Codes, Discount Schemes and Offers

Promotional codes are valid only in accordance with their terms until the date stated, can be used only once, are not redeemable for cash and cannot be used in conjunction with any other offer, sale or promotion. They are personal to you and cannot be transferred to third parties.

 

Ownership and risk

Once payment has been received in full the ownership of all goods will pass to you. Risk of loss, damage or deterioration is transferred to you upon acceptance of delivery.

 

Liability

Dash and Twine shall only be liable for direct damages or losses caused to you due to breach of any of Dash and Twine's obligations. For clarity, Dash and Twine shall not be responsible for any lost profits, reputation damages, consequential losses or any other type of costs, expenses or losses. Nothing in these Terms and Conditions shall limit both Dash and Twine and your liability in case of death, fraud or personal injury.

 

Legal Effect

If any part of these Terms and Conditions is declared illegal or becomes unenforceable, the remaining terms will not be affected and will continue to be in force. These Terms and Conditions shall be ruled and governed by the Laws of Dubai and the Federal Laws of the UAE. Unless agreed otherwise in writing by Dash and Twine and you, these Terms and Conditions precede over any other terms and Conditions.